IT Service Design & Management Optimization - Among the important questions facing organizations, is how to leverage information technology and infrastructure to support the overall strategic goals of the corporation, effectively and efficiently. The ability to match business requirements with availability requirements, forms the foundation of TechDemocracy's IT Service Design & Management services, thereby allowing for an improved service-design package formation, alignment to businesses, and development of operating and service-level agreements.
IT Process Architecture Design & Optimization
IT leaders look for ways and means to improve the overall quality associated with services delivered to businesses. While many people think of IT as merely collections of hardware, software and their associated solutions, TechDemocracy understands and promotes development, re-engineering, and optimization of processes, necessary to manage today's computing environment. From mainstream processes - such as incident and problem management to more complex demand and capacity management - TechDemocracy leverages several frameworks such as ITIL, CoBIT, Six Sigma, and CMMI, to help build catalysts by which organizations improve and mature their IT management processes.
Service Desk Optimization
For most organizations, the primary interface point between users and the IT group, is the Service Desk. The Service Desk becomes the nexus between several IT management processes such as change, configuration, incident, problem, and availability management. While most organizations are very adept at primary processes involved in Service Desk incident and problem management, many organizations can improve the quality of service delivered by understanding how the Service Desk can leverage all the information and tools available to it, through IT service management. Using TechDemocracy's process framework, organizations are able to quickly see the interface points, roles and responsibilities, skills and associated staffing, measurements and metrics, and tools necessary to fully optimize the Service Desk.
Learn more about TechDemocracy’s real world approach to handling current challenges.
TechDemocracy’s consulting solutions help our clients respond to internal and external business challenges by understanding key drivers and using them as guiding principles in shaping the response to these challenges.
TechDemocracy’s approach is grounded in the pragmatic perspective that it is typical to find "80% of the value by focusing on 20% "of the challenges. Helping TechDemocracy’s client organizations find the right areas of focus. We accomplish this critical balance of cost vs. benefit by using a framework that looks at solutions that have the right blend of cost, quality and risk. This framework uses the Momentum Methodology which helps quickly identify areas that are candidates for further investigation while shortening the time for creation of an action plan.
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